About Us
RIM delivers consumers everything they
need for researching, planning, and purchasing a whole trip. The company
provides direct access to one of the broadest selections of travel products and
services through its North American Web site, localized versions throughout
Europe, and extensive partnerships in
Services
Here's how we deliver on this promise:
Our industry-leading technology searches the lowest fares
from hundreds of airlines, and gives you access to Web Fares. Choose your plane
seat with Seat Maps, and know when fares to your favorite destinations drop
with Fare Watcher.
Booking over $4 billion of travel per year,
RIM negotiates the best rates at over 17,000 hotels in hundreds of
destinations.
Read honest customer reviews from real travelers and see independent hotel
ratings from AAA, features found only on RIM. Search by neighborhood or
amenity for the hotel that's right for you, and pick your room type with the
majority of our hotels.
Shop top rental-car companies for any car-type, and
see example pictures of available cars. Get the full price
of your rental car up front, including all the local fees that typically
surprise travelers, with Car TotalPricesm
- introduced by RIM.
Save big when you travel this weekend or next. Enjoy
weekend packages with your choice of air, hotel, and car. For more spontaneous
living, each trip comes with fun ideas from our travel editors about what to
see and do in your destination of choice.
Enjoy full-service cruise planning when you book your
cruise, flight, hotel, and transfers in one easy transaction--by phone or
online. Read customer reviews and Cruise Expert guides, and choose your exact
stateroom with Intellideck Maps.
Print out a custom mini-guide before you go using Frommer's Guides. Browse our deals pages for popular
destinations, including insider tips, great deals, and travel basics.
We provide the security of expert customer support
with 1400 representatives available by phone to assist you with questions,
changes to your travel plans, or any travel emergency 24 hours a day, 7 days a
week.
GENERAL CONSUMER INFORMATION
RIM Travel Agency strives to give its customers the information they need to
make the most educated shopping and buying decisions possible. RIM is committed
to the Web site guidelines set forth by Consumer WebWatch
intented to help prevent confusion, deception, and
fraud on the Internet.
To meet that commitment, RIM
pulled together this basic information about RIM, its business
practices and rules. For more information, see our Frequently
Asked Questions.
Frequently
Asked Questions
Top Customer Care Questions
1.
What
should I do if I didn't receive a confirmation email for my reservation?
After
completing your booking you should receive a confirmation page with your Trip
ID # followed by a confirmation email. If you did not receive your confirmation
email, we recommend that you check the Spam folder in your email to ensure that
your confirmation email was not auto-filtered to that folder. Additionally, you
may want to add RIM to your allowed senders list so that we can send you
confirmation emails and information regarding your future departures. If you
don't receive your confirmation email, you can always verify your reservations.
2.
What
fee is charged for changing my airline ticket?
Cancel
Your Ticket: You can cancel your
airline reservation; however, your ticket may have no value or be subject to
penalties for any changes to your itinerary. All airline tickets are subject to
the rules and restrictions you agreed to at the time of purchase. Many tickets
are non-refundable and some have no value for future purchase.
Change Your Ticket:
Most tickets carry penalties for changes. If you change your itinerary, a new
ticket must be issued. Airlines charge a fee to exchange your original ticket
for credit. The average reissue fee for a non-refundable or restricted domestic
ticket is $100. If the new airfare is greater than the original airfare, you
must pay the fare difference in addition to the reissue fee. RIM and
other travel agencies do not control the fees set by the airline and have no
authority to waive them.
Some tickets do not allow any changes, even with
a fee. Some types of changes are not allowed, even if the ticket allows
changes. Here are some general restrictions:
You cannot change the name
on an airline ticket or give the ticket to someone else to use.
You cannot exchange a
ticket from one airline to another.
Some airlines will not
allow the ticket to be reused if the original reservation was not cancelled
within their designated timeframe
3.
How
do I change or cancel my hotel reservation?
Any
changes may be subject to a cancellation fee plus any applicable penalties if
your cancellation or change request is made after the cutoff date.
Changes or cancellations made AFTER the check-in
date are subject to 100% penalty. Once you have checked into a hotel you cannot
cancel or receive credit for unused nights if you check out early. If your
hotel was prepaid, any change or cancellation may results in fees from $25.00
up to the full cost of your stay. Any applicable fees will be displayed during
the cancellation process. If your hotel was not prepaid and your cancellation
is processed before the hotel charges a cancellation penalty, you will not be
charged. The hotel cancellation policy is listed in the trip details page.
4.
How
do I change or cancel my car reservation?
|
Answer |
|
|
|
Most
car reservations can be changed or cancelled online. Cancellation fees for
car reservations do not apply, unless stated at the time of booking |
5.
How
do I change or cancel my airline reservation?
Change Your Flight: Most tickets that allow changes have a fee that is charged when
the ticket is reissued. These fees are charged in addition to any fare increase
for the changed itinerary. Some tickets do not allow any changes, even with a
fee. Even if the ticket allows changes, some types of changes are not allowed.
You cannot change the name
on an airline ticket or give the ticket to someone else to use.
You cannot exchange a
ticket from one airline to another.
Some airlines will not
allow the ticket to be reused if the original reservation was not cancelled
within their designated timeframe.
Cancel
Your Flight: You can cancel your
airline reservation, however, your ticket may have no
value or be subject to penalties for any changes to your itinerary. All airline
tickets are subject to the rules and restrictions you agreed to at the time of
purchase. Many tickets are non-refundable and some have no value for future
purchase.
Contact
US